RENEE NOIR
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Frequently Asked Questions

 
 
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Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Merchandise that has been opened or shows signs of use

Any item not in its original condition

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@reneenoir.com


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@reneenoir.com and send your item to: 119 Evergreen RD P.O Box 43083 Louisville Kentucky US 40253.

Gifts

If the item(s) was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

All items purchased through Renee Noir online store will be shipped via USPS. You will receive a confirmation email when orders have shipped.

To return your product, you should mail your product to: 119 Evergreen RD P.O. Box #43083 Louisville Kentucky US 40253

You will be responsible for paying for your own shipping costs for returning your item(s) Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Terms and Conditions

Agreement between user and http://www.reneenoir.com/

Welcome to http://www.reneenoir.com. The http://www.reneenoir.com/ website (the “Site”) is comprised of various web pages operated by RENEENOIR http://www.reneenoir.com/ is offered to you conditioned on your acceptance without modification of the terms, condition s, and notices contained herein (the “Terms”). Your use of http://www.reneenoir.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

Privacy

Your use of http://www.reneenoir.com  is subject to RENEENOIR’S Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting http://www.reneenoir.com  or sending emails to info@reneenoir constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via emails and on the Site, satisfy any legal requirement that such communications be in writing.

Overnight Shipping

We are not responsible for and are excused from performing due to events outside of our control, including but not limited to acts of God, weather-related delays.

Shipping Address

We will not send orders placed using a p.o. box billing address and shipping address.

Billing address MUST be the same for the card being used. If shipping address is an alternative address, customers will be contacted to confirm shipping address. If phone number provided is invalid your order will be cancelled! We must get in contact with whom is making the purchase. 

Your Account

If you use this site, you are responsible for maintaining the confidentially of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that RENEENOIR is not responsible for third party access to your account that results from theft or misappropriation of your account. RENEENOIR and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

RENEENOIR collects personally identifiable information from children under the age of thirteen.

RENEENOIR collects this information for the following reason(s):

We provide information about our personal data practices for children on our home page and wherever we knowingly collect personal data from children on our Web site. If you are a parent and you have questions regarding our data collection practices, please contact us using the information provided at the end of this Agreement. If you are under 18, you may use reneenoir.com only with permission of a parent or guardian.

Use of communication services

The Site may contain bulletin board services, chat areas, new groups, forums, communities, personal web pages, calendars, and/or other messages or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation< you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of  others;  publish,post,upload,distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

International Users

The Service is controlled, operated and administered by RENEENOIR from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the RENEENOIR Content accessed through reneenoir.com in any country or in any manner prohibited by any applicable laws, restrictions or regulation.

International order can be pick up by shipping company - Once they pick up we are not responsible for your merchandise.